Hiring Dispatch Coordinator for US market

Hi all! We are looking for a Dispatch Coordinator who will coordinate trucking activities and staff by delivering assignments, instructions, and alerts via the organisation's communications network (chats/mobile/channel). This is an interesting job for someone who likes an active interractions with different type of people: vendors, clients, drivers, team members. 

Responsibilities:

• Answers incoming calls and communications.
• Coordinates response and delivery of received information to field staff.
• Dispatches and deploys staff, vehicles, and/or units based on communications received.
• Adeptly uses multi-line telephone systems, mobile phones, two-way radios, and other communications methods and networks.
• Maintains calm communication with and provides instruction (such as first-aid guidance) to incoming callers.
• Scheduling drivers to make freight deliveries or collect shipments and packages.
• Communicating with customers about freight details, delivery or pickup times, and special handling requests.
• Planning predetermined routes and accommodating route changes as needed.
• Preparing dispatch documents, as well as generating freight bills and invoices.
• Maintaining records of dispatched calls, driver routes, route changes, as well as delivery and pickup times.
• Keeping track of transportation regulations and laws to ensure that truck drivers comply.
• Reviewing drivers’ logs, including dispatched calls and arrival times.
• Monitoring truck repairs and maintenance schedules.
• Logging customer shipping schedules and complaints.
• Performs other duties as assigned. 

Required Skills/Abilities: 

• Great ability to schedule drivers, plan routes, and dispatch drivers to customer locations.
• Extensive experience in customer services, as well as generating freight bills and invoices.
• Proficiency in office software, including Microsoft Word, Excel, and Outlook Express.
• Ability to monitor logs, schedules, and other related issues. 
• Knowledge of transportation industry.
• Excellent organisational, communication, and time management skills.

Education and Experience:

• High school diploma or equivalent required.
• Fluency in english. 
• Bachelor's or associate degree in transportation or logistics would be advantageous.
• 2-3 years of experience as a truck dispatcher or a similar industry

If interested, apply using this link: https://bit.ly/3zbnVVC